SHIPPING AND HANDLING
Free Domestic U.S. Shipping on Orders Above $49
Note: Option available whenever the final cart price is above $49 after coupon code or any special discounts.
When will my order be shipped?
There is a 24-72 hour processing time for all orders, with most orders sent out for delivery within 36 business hours. We strive to ship orders out as quickly as possible with processing priority to customers with paid shipping. An email tracking will automatically send out when the package is ready for shipment.
We process orders from 9:00AM PST – 4PM EST on weekdays. We do not process orders on Saturday and Sunday and U.S Federal Holidays.
Where do you ship to?
We ship to all 50 States in the U.S, Puerto Rico, Guam, U.S Virgin Islands, APO and FPO addresses. For armed forces, please select APO/FPO addresses for the correct shipping method.
Please note: Certain orders will be shipped to the cardholder’s verified billing address. If we are unable to verify this address, the order will be cancelled without notice. Additionally, certain orders are going to be shipped with signature confirmation (Someone must be available to sign for the package).
Estimated Transit Times
USPS First Class Mail (“snail mail”) 6-12 business days* in transit
USPS Priority (standard shipping) 3-7 business days* in transit
USPS Operations Date: Monday – Saturday
APO/FPO: For orders shipped to military addresses, the shipment can take up to 21 days in transit.
We do not guarantee transit times and shipping fees are non-refundable through us.
For more information, please contact the carrier directly. If you feel your shipment was late due to a service failure, a claim can be filed by contacting the shipping carrier:
USPS® Customer Service
Call 1-800-ASK-USPS® (1-800-275-8777) to file a claim
Hours of Operation
Monday – Friday 8 AM – 8:30 PM ET
Saturday 8 AM – 6 PM ET
Once your order has been shipped, the tracking number will be sent to the email address registered to your account. This information can also be viewed when logged into your account in the “my account” page.
Please do not be alarmed if the delivery confirmation (USPS version of tracking) for your package has not updated in a few days. USPS delivery confirmation does not update until the package has reached a sort facility or your local post office. There are no updates in between. All delivery issues should be addressed with your local post office.
USPS offers speedy and reliable service at a low cost. However, they can and will occasionally make the mistake of mis-routing a package. Unfortunately these errors are out of our control and we are not responsible for errors or delays by USPS.
Incomplete or Incorrect Address Submissions:
Please review your shipping address carefully when placing an order. Errors in the shipping address will cause delays in transit times or returned orders. We will not reship the order until it is returned to us by the courier and the customer has paid for the cost to reship the order.
Lost & Undelivered Packages:
Lost or undelivered packages are not the responsibility of JGoutdoors, and any issues arising from packages not received must be resolved by the customer, with the postal carrier in use. JGoutdoors strives in the upkeep and resolution of such matters, and any erroneous shipping issues must be reported within 48 hours of the last tracking update.
Please note that erroneous and incomplete address submissions inputted by the user will cause delays, returns, and other issues that will impact the successful shipping of your order. JGoutdoors is not responsible for any and all costs associated with erroneous and incorrect address submissions inputted by the user.
For further questions email us at Support@JGoutdoors.com