Returns & Exchanges

Return Policy

We are committed to total customer satisfaction. That’s why we give you up to a full year to return items that are in new, unworn condition with tags attached. Additionally, we never charge a restocking fee on retail orders.

Need to make a return?

  1. If you are within the contiguous U.S., we will provide a traceable, insured UPS label. Print and attach the label to the outside of your package, ensuring no barcodes are obscured.
  2. Drop your package off at any UPS location or drop box. Find the UPS Service Center near you at https://www.ups.com/dropoff

Once we receive and process your return, we will refund your order and notify you via email. Processing time typically takes 1-2 business days.

PLEASE NOTE: All clearance sales are final. We cannot accept returns on clearance, special order or customized items. We do not refund original shipping costs on returned orders.

Feel free to contact our customer relations department via email at returns@jgoutdoors.com (Please allow up to 1 hour after you have emailed us for us to reply to your request)

Return Packaging

If your return item includes a shoe box, please do not use that box as the shipping packaging. In order to resell it, we need the original packaging to be intact. Returned items in marked or damaged shoe boxes may be refused by the post office or our warehouse. To avoid this, place your return item in a box or wrap it to ensure its safety during the shipping process. We apologize for any inconvenience.

Exchanges

If your item was the wrong size, there was a defect in the product, or it was damaged during shipment, we will be happy to exchange the product with you. You will be responsible for the cost of returning the item to us, we will ship the replacement at not additional cost to you. If your item was damaged during shipping you will have 72 hours to contact us from the time that the package was delivered. We will ship your new order immediately, reducing wait time for replacement items. Once we receive and process your return, we will issue an immediate credit.